INFORMATION
FAQs
- Is your shop licenced?
- Who are we?
- How to purchase items
- How can I pay my order?
- How much are shipping costs?
- Delivery time
- Tracking orders
- How are Cupido's Shop's packages?
- Do our products have warranty?
- If I am not happy with the item I received, can send it back?
- Promotions
Is your shop licenced?
YES. Our shop is fully legal and the license code is: 1790/2008. This is your quality guarantee. Not many internet shops can offer this to you.
Who are we?
Cupido's Shop International is a Portuguese based company runned by English and Portuguese management. Born in 2004, we chose Portugal mainly for it's unique climate and quality living.
With very fast and efficient postal service, we send orders all around the world and many times manage to be faster delivering to you, than companies based in your own country!
Our enormous selection of items stocked at our main warehouse and shop, offers a huge range of products at great prices. We welcome customers from all over the world and strive for quality customer service in every order.
Our main goal is to offer high quality at the lowest possible price. All our products have been carefully selected to offer these standards. Anything and everything you purchase at Cupido's Shop International is satisfaction guaranteed or your money back!
Try shopping with us. You won't regret it!
How to purchase
The purchase process in Cupido's Shop is very simple, safe, and discreet.
Follow the steps below, if you have any difficulties, please do not hesitate to contact us.
1- Begin by searching for your items:
You have two options to do so.
- You may use our search box for direct searching of a specific product. To do so, please start typing the item that you are looking for in our automatic search box. The less characters you use, the easier it will be to find what you are looking for. The ideal is to start with 3 characters, wait to see what appears and then write more, one at a time.
You may also search by reference code.
- Or you can use the predefined categories and subcategories on the left column.
Note:
For use of the automatic search feature, less is best. The less letters you use to search, more results will be shown.
Ex: If you are searching for vibrators, write only VIB. Like this all products with VIB in the word will be shown.
2 - Placing items in your Shopping Cart:
To place items in your shopping basket, all you need to do is click on the basket of the product that you would like to purchase. You may add as many items as you wish before checking out.
Choice of size is very important, don't forget to select your correct size! If you are not sure on your size, please use the sizing chart.
3 - View Shopping Cart:
Once you have chosen all the items you wish to purchase, click on the shopping cart icon to visualize your cart.
Here you may remove any item you do not wish to purchase.
Check to make sure that the reference is of the item of choice.
4 - Ordering:
To order the items in your cart, just fill in the form with all the requested details and choose a password to make your future orders easier.
If you are already our customer, just login with your email and chosen password.
If you prefer, orders may be sent to a different name and address. To do so, please fill in the alternative address form in the ordering process.
Important note:
The name of whom the order is to be sent to, must be the same as their ID card. Otherwise delivery may not be possible.
5 – Checkout process.
How may I pay my order at Cupido's Sex Shop?
Lastly, and so that your order can be sent out to you, you may chose from several different payment methods all depending on the country you wish your order to be sent to:
5.1 - Payment upon reception of goods
Only for the few countries that accept this, your goods may be charged by the post man when you receive them. If you are not at home he will leave a postal note for you to pick up your order at the post office.
This delivery method has an extra charge of € 2.50 or € 6.50 depending on the delivering country.
Below you will find the countries that accept Payment upon reception of goods.
Note:
If your order is returned to us because your address was not inserted correctly in the form, or you didn´t manage to make it to the post office within the 5 days you had to pick up your parcel, regrettably we will have to charge you for a new dispatch for your parcel to be sent again. Second dispatches must be paid for in advance.
5.2 - By bank transfer or direct deposit
By choosing to pay your goods by bank transfer you will save on the additional "payment upon reception of goods fee".
In this process as soon as your parcel is ready to be dispatched we will send you an email with the payment details.
Payments may be processed on ATM machines, at your bank, through internet banking or even on your mobile phone if it has this function.
Your items will be sent out as soon as we receive payment confirmation.
If you prefer you may take care of the bank transfer as soon as you complete your order, even before we send you the confirmation email. If for any reason any item ordered is not in stock (not usual) you will be informed via email and given the possibility to exchange the item out of stock for another one, or refunded for the exceeding value already paid.
Our bank details are the following:
Bank:
Caixa Geral de Depósitos - Tavira, Portugal
IBAN: PT50 0035 2098 0001 9803 2308 1
BIC: CGDIPTPL
After you complete the bank transfer you must email us your official bank transfer confirmation, stating your order number.
As description you may place "Products".
5.3 - By Credit Card
For credit card payments we use the "HiPay" terminal. "Hipay" has proven to be one of the most secure credit card payment platforms available. You may use it with confidence.
We accept Visa, Visa Electron, MasterCard, Maestro and MB Net.
By choosing this payment method, you will be redirected to the official and secure "HiPay" page where you should then introduce your credit card information.
With this method you will also save on the additional "payment upon reception fee".
5.7 - Western union
We also accept payment trough Western Union. If you are not acquainted with this service, please visit the western union page at www.westernunion.com for more details.
After choosing Western Union, we will send you an email with our payment details. After payment you should then send us an email to [email protected] with the control code and the name of the payment sender. Your order will be sent as soon as we confirm the funds.
Discount codes
If you have a discount code, please insert it in the box at the last step of the checkout process.
NOTE:
If for some reason the item ordered is not in stock when it should be, we firstly present our most sincere apologies. In this case we will send you an informative email, presenting you with some options or the possibility to cancel the order.
Order by SMS
It is also possible to order by SMS with your cell phone.
To do so, please send an SMS to +351 932 579 245.
Write: ORDER and indicate the items you wish to receive. ( If items have size or colour, please mention these in your order. ) Indicate your name and full delivery address and voôla! Shortly afterwards you will receive a confirmation via SMS, and another with your tracking number. It is that simple!
Example:
ORDER:
1 x 1-10044
1 x 26-11521
1 x 11-2723/size:L/Colour:Black
Marcus Rosenvelt
Park Lane, N23-A
BN21-3HA - London
United Kingdom
How much do I have to pay for delivery at Cupido's Sex Shop?
Delivery fee is based on the weight of your parcel:
PORTUGAL - Continent
Delivery in 24 hours
(Delivery time supplied by Post office and will be fulfilled in 99% of cases. The time frame starts on the same day you place your order until 4pm, or on the next day if you place your order after 4pm. We are neither liable, neither will we return any shipping costs, if you decide to quit your order, due to eventual delays caused by the courier.)
< 499 grams € 1.50
500 - 1999 grams € 2.50
2000 - 4999 grams € 4.20
5000 - 9999 grams € 4.50
10000 - 19999 grams € 5.50
20000 - 29999 grams € 6.00
30000 - 49999 grams € 10.00
50000 - 100000 grams € 15.00
If you wish payment upon reception of goods a € 3.50 extra fee is charged.
Orders exceeding 40 Euros have free delivery fee*.
Up to 1999grams, all orders are sent by tracked express mail. Over that weight they are sent by tracked express parcel service, and delivery time could be up to 3 working days. You may however, in the shopping basket, choose to receive your order through super express tracked EMS service at an extra fee.
PORTUGAL - Islands
Delivery in 24h* below 2kg. Delivery in 48h* above 2kg.
*(Delivery time supplied by Post office and will be fulfilled in 99% of cases. The time frame starts on the same day you place your order until 4pm, or on the next day if you place your order after 4pm. We are neither liable, neither will we return any shipping costs, if you decide to quit your order, due to eventual delays caused by the courier.)
2000 - 4999 gramas € 8.00
5000 - 9999 gramas € 10.00
10000 - 19999 gramas € 18.00
20000 - 30000 gramas € 24.00
If you wish payment upon reception of goods a € 3.50 extra fee is charged.
Free delivery cost above € 49.95.
SPAIN PENINSULAR
Delivery in 24 hours*
*(Delivery time supplied by Post office and will be fulfilled in 99% of cases. The time frame starts on the same day you place your order until 4pm, or on the next day if you place your order after 4pm. We are neither liable, neither will we return any shipping costs, if you decide to quit your order, due to eventual delays caused by the courier.)
< 2000 grams € 3.50
2001 - 5000 grams € 5.00
5001 - 10000 grams € 8.00
10001- 100000 grams € 10.00
If you would like to pay upon reception, a € 6.50 will be charged.
Orders above € 49.95, benefit from free delivery fee.*
Above € 120 Euros, PUR service is also free of charge.
EUROPE ZONE 1 - Spain islands, Germany, Belgium, Slovenia, Slovaquia, France, Holland, Ireland, Italy, Luxemburg, Great Britain, Switzerland, Austria and others
Delivery in 3 working days
(Delivery time supplied by Post office and will be fulfilled in 99% of cases. The time frame starts on the same day you place your order until 4pm, or on the next day if you place your order after 4pm. We are neither liable, neither will we return any shipping costs, if you decide to quit your order, due to eventual delays caused by the courier.)
< 249 grams € 2.50
250 - 499 grams € 3.50
500 - 999 grams € 4.50
1000 - 1999 grams € 5.00
2000 - 4999 grams € 15.00
5000 - 9999 grams € 20.00
10000 - 14999 grams € 55.75
15000 - 19999 grams € 65.50
Up to 1999grams, all orders are sent by tracked express mail. Over that weight they are sent by international tracked express parcel service.
EUROPE ZONE 2 - Andorra, Bulgaria, Cyprus, Greece, Malta, Sweeden and others
Delivery in 3 working days
(Delivery time supplied by Post office and will be fulfilled in 99% of cases. The time frame starts on the same day you place your order until 4pm, or on the next day if you place your order after 4pm. We are neither liable, neither will we return any shipping costs, if you decide to quit your order, due to eventual delays caused by the courier.)
< 249 grams € 2.50
250 - 499 grams € 3.50
500 - 999 grams € 4.50
1000 - 1999 grams € 5.00
2000 - 4999 grams € 15.00
5000 - 9999 grams € 35.00
10000 - 14999 grams € 74.25
15000 - 19999 grams € 88.75
Orders exceeding 300 Euros have free delivery fee*.
Up to 1999grams, all orders are sent by tracked express mail. Over that weight they are sent by international tracked express parcel service.
WORLD ZONE 2 - Angola, Cape Verde, Mozambique and others
Delivery in 5-7 working days
(Delivery time supplied by Post office and will be fulfilled in 99% of cases. The time frame starts on the same day you place your order until 4pm, or on the next day if you place your order after 4pm. We are neither liable, neither will we return any shipping costs, if you decide to quit your order, due to eventual delays caused by the courier.)
< 249 grams € 5.70
250 - 499 grams € 8.75
500 - 999 grams € 15.80
1000 - 1999 grams € 25.20
2000 - 4999 grams € 37.75
5000 - 9999 grams € 52.50
10000 - 14999 grams € 74.25
15000 - 19999 grams € 88.75
Orders exceeding 400 Euros have free delivery* fee.
Up to 1999grams, all orders are sent by tracked express mail. Over that weight they are sent by international tracked express parcel service.
ZONE 3 - USA, South Africa, Canada, Marroco and others
Delivery in 5-7 days
(Delivery time supplied by Post office and will be fulfilled in 99% of cases. The time frame starts on the same day you place your order until 4pm, or on the next day if you place your order after 4pm. We are neither liable, neither will we return any shipping costs, if you decide to quit your order, due to eventual delays caused by the courier.)
< 249 grams € 6.70
250 - 499 grams € 9.70
500 - 999 grams € 16.85
1000 - 1999 grams € 25.95
2000 - 4999 grams € 55.25
5000 - 9999 grams € 86.25
10000 - 14999 grams € 132.00
15000 - 19999 grams € 170.00
Payment must be by bank transfer or credit card.
Orders exceeding 500 Euros have free delivery* fee.
Up to 1999grams, all orders are sent by tracked express mail. Over that weight they are sent by international tracked express parcel service.
BRAZIL
Delivery in 5-7 days
(Delivery time supplied by Post office and will be fulfilled in 99% of cases. The time frame starts on the same day you place your order until 4pm, or on the next day if you place your order after 4pm. We are neither liable, neither will we return any shipping costs, if you decide to quit your order, due to eventual delays caused by the courier.)
< 249 grams € 5.90
250 - 499 grams € 9.40
500 - 999 grams € 16.80
1000 - 1999 grams € 26.00
2000 - 4999 grams € 55.25
5000 - 9999 grams € 86.25
10000 - 14999 grams € 132.00
15000 - 19999 grams € 170.00
Payment must be by bank transfer or credit card.
Orders exceeding 500 Euros have free delivery* fee.
Up to 1999grams, all orders are sent by tracked prime express mail. Over that weight they are sent by international tracked express parcel service.
WORLD ZONE 4:
Delivery in 5-7 days
(Delivery time supplied by Post office and will be fulfilled in 99% of cases. The time frame starts on the same day you place your order until 4pm, or on the next day if you place your order after 4pm. We are neither liable, neither will we return any shipping costs, if you decide to quit your order, due to eventual delays caused by the courier.)
< 249 grams € 6.70
250 - 499 grams € 9.40
500 - 999 grams € 16.85
1000 - 1999 grams € 25.95
2000 - 4999 grams € 86.25
5000 - 9999 grams € 153.75
10000 - 14999 grams € 224.00
15000 - 19999 grams € 274.00
Payment must be by bank transfer or credit card.
Orders exceeding 500 Euros have free delivery* fee.
?Up to 1999grams, all orders are sent by tracked prime express mail. Over that weight they are sent by international tracked express parcel service.
We will not be liable for items retained at customs if the reason is "ILEGAL IMPORTATION" AND NO VALUE WILL BE REFUNDED.
To avoid retained goods, please confirm that the items you intend to import, are legal in your country.
Few difficulties should be found when importing to countries in the EEC.
Delivery Times
All items "in stock" will be placed by us in the mail by 4pm (16 H) every week day, and are expected to arrive at the shipping address within 1 to 15 working days depending on your country and delivery option (explained above).
Locating your order
All orders are shipped by express mail service with tracking numbers.
To locate your order fill in the tracking number given to you by us, in the Portuguese postal web site.
If you have any difficulty locating your order please call our customer support.
How are parcels packed at Cupido's Shop?
At Cupido's Shop discretion is of most importance. Our packages do not have any reference from our shop or business. Orders are sent out with a personal name as the sender.
We use two different kinds of packages:
- Postal air bubble brown opaque envelopes.
- Brown opaque card board boxes.
Do our products have waranty?
Yes, all our items are covered by legal guarantee.
If you believe the item you received is faulty, please inform us within 15 days of reception. Please give a full description of the fault and return the item in its original box together with the invoice. Please clean items before returning.
If after tested the product is proved faulty, it will be eligible for full refund or exchange.
If I am not happy with the ordered item, may I send it back to you?
Yes. If a product is not what you expected, or is not what you ordered, you may return it to us for exchange or full refund within 15 days of reception.
European laws state that we can only receive items that have not been opened, used or worn.
Items must not be removed from any protective plastic bags.
Returning DVDs:
DVDs may only be exchanged for the same title in case of fault.
We are not allowed to accept returns of used products or goods damaged by customers.
Lingerie and clothes
If the clothes or lingerie you received do not fit, or are not what you expected, you may return them to us providing you have not removed any tags. Unfortunately we are not permitted to accept items if their tags have been removed.
Please try on your lingerie, but always on a clean body and on top of your underwear. We are unable to accept stained lingerie or clothes.
We cannot accept items if we detect they have been used, washed or are dirty. In these cases, items will be sent back to the customer at their own expense.
This policy does not apply to latex clothing, stocking, tights and Catsuits. Unfortunately we are unable to accept latex clothing once you have opened the sealed bag. If you are not sure on your size, please aim for a larger one.
Returns should be send to:
A.Bonito
EN 125, nº 205 R/C ESQ
8700-134 Olhao
Portugal
We do advise you to send us your returns by registered post. We will not be liable for items we have not received.
Before proceeding with any returns, you must contact us within 15 days of reception of the products, stating the reason as to why you wish to return them. Please contact us by email: [email protected] or by phone +351 289 701 255, from 10am till 8pm, Monday to Saturday. (GMT)
Promotions
All promotions are exclusive to the web shop.
We will not return delivery costs on promotion items.
If for any reason you have any question that hasn´t been answered in this information page, please do not hesitate to contact us.
We will do our best to assist you in any way.
This web shop is managed by the company A.Bonito.
All prices include legal tax.
* Delivery Fee - Includes handling packaging and dispatch trough express postal service.
This web site and all its content is protected by international law. Copy or reproduction will be punished accordingly.
Curiosity:
If you would like to find out the circumference or diameter of any product when you only have one of those details:
Circumference = Diameter x 3.14
Diameter = Circumference /3.14
www.cupidosshop.com
International Sex Shop
