You have already received our confirmation email with the tracking number, but you still haven't received your order at home?

Before contacting us, please try to locate your order through our official transporter on their web site. Bare in mind the estimated delivery time on our information page.

To do so, please click HERE, and introduce the tracking number that was given to you in the appropriate box.
Click on the search button and all the information regarding you order should appear.

If you have any trouble with this process, or if you detect any abnormal faults, please do not hesitate to contact our custumer support by email or by phone + 351 289 701 255, from Monday to Saturday, from 10am to 8pm (GMT).